A customer interaction is any conversation between your AI specialist and a customer, regardless of duration. Most interactions average 5-10 minutes, though your specialist can engage with customers for as long as needed to provide excellent service.
When you exceed your monthly interaction limit, your AI specialist will continue serving customers in text-only mode to ensure uninterrupted service. Additional interactions are billed at the end of each month at your plan's per-interaction rate. You can monitor usage in real-time and upgrade your plan at any time to restore video interactions.
Yes, you can upgrade, downgrade, or cancel your plan at any time. Changes take effect immediately and billing is prorated based on usage.
